Refund policy

RETURNS AND REFUNDS

At all times, your right to a refund or a replacement of a good or service is governed by the Consumer Law. In the event that a good or service purchased by you is defective, damaged or not fit for its purpose, we will either:

(a) Replace the good or service;

(b) Repair the good at our cost; or

(c)  Issue you a refund for the money you paid to us

Under the Consumer Law, we have the choice of (a) or (b) above depending on individual circumstances, such as if the good in question is a ‘one-off’ or limited edition good, we will issue you are refund rather than replace the item.  

We will not accept a return and will not issue a refund for good purchased which are not defective or damaged and for which you have changed your mind. If you change your mind after you pay for a good or service, you cannot return the good or request a refund of the purchase price. All sales are final and goods are sold “as-is”.

 

FAULTS OR MAJOR ISSUES

If you believe the item has a fault not disclosed in the listing or it arrives in a significantly different condition than described, please contact us within 24 hours of delivery. We will require photos or other evidence to assess the issue.

 

DESCRIPTIONS AND IMAGES

We strive to provide accurate descriptions and clear images of each item, including any noticeable flaws. If you have specific questions, please contact us before purchasing.

Colours and finishes may appear differently on screens than in person, so please consider this when viewing images.

 

NO RETURNS FOR IMPERFECTIONS DUE TO AGE

Many of our furniture items are vintage or pre-owned.

Please note that minor imperfections such as small scratches, fading, rust, or other signs of use are to be expected and are part of the item’s character. These do not qualify as faults and are not eligible for returns or refunds.

All sales are final. 

 

ACCESS AND DELIVERY CONDITIONS

Please measure your space carefully and check the access to your property before purchasing.

Please ensure that items will fit through doorways, elevators, or other access points.

We do not offer refunds if an item cannot be delivered due to access issues.

No refunds or exchanges are granted on any items purchased and/or delivered outside of Australia.

 

Last updated: January 30, 2025